Tidepin · Nitrosoft®

Privacy

How Tidepin handles information.

Effective October 22, 2026

This notice covers the Tidepin website operated by Nitrosoft®. It describes this website’s current operation. App-specific details will be provided with the app when it is available.

Information you provide

The support form asks for your email address, a topic and your message. Use it only for information needed to answer your request. Do not send passwords, payment details or sensitive personal information. We use the information to respond and resolve your request.

How support requests are handled

When support submission is enabled, messages are sent server-side to our private Jira support queue, provided by Atlassian. Only authorized people and service accounts handling support can access that queue. If delivery fails or submission is unavailable, the website reports that the request was not sent.

Website operation

The site is hosted on Microsoft Azure. Hosting infrastructure may process IP addresses, request times and technical logs to operate and protect the service. The support form uses a short-lived, essential security cookie to protect submissions and temporary request counters to limit abuse. The site does not use advertising cookies or install analytics trackers.

Retention and your choices

We keep support correspondence only as long as needed to handle the request and meet applicable legal obligations. You may request access, correction or deletion of your support information through the support form. Some records may need to be retained for legal or security reasons.

Other services

Links to NOAA and other external sites are governed by their own policies. We do not control those sites. This notice will be updated when the service or its information practices change.

Contact

Send privacy questions through the Tidepin support form.